At GULF FAME COMPANY LIMITED, we are committed to delivering products that meet the highest quality standards. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or refund as per the policy below.
1. Damaged or Defective Products
If your product arrives damaged or is found defective upon delivery, please notify us within 7 days of receiving your order. To process your claim, please share:
Order number and invoice copy
Photographs or videos clearly showing the damage or defect
Description of the issue
Once verified, we will arrange a replacement or refund at no extra cost.
2. Replacement Eligibility
Products must be unused and in their original packaging.
The issue must be reported within 7 days of delivery.
Replacement is subject to stock availability.
3. Refund Process
If a replacement is not possible, a refund will be issued to your original payment method within 7–10 business days after inspection and approval.
4. Non-Returnable Items
Certain products, such as perishable or customized goods, may not be eligible for return unless damaged or defective upon receipt.
5. Shipping Costs
If the return is due to an error or damage on our part, GULF FAME COMPANY LIMITED will bear all shipping and handling costs.
6. Contact Us
For any return or refund requests, please contact our support team:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Company Address]